Refund Policy
Thank you for choosing our digital products! We understand that sometimes things might not go as planned, and you might need to request a refund. Here's everything you need to know about our refund policy.
Refund Policy Overview
As a seller of digital products, we regret to inform you that we do not offer refunds for any reason other than if the product is not working as described or advertised on the product page. Our refund policy is in accordance with our Terms of Service and End User License Agreements, which state that refunds are only possible if there are issues with the product's functionality. We do not accept refunds or exchange on computer software due to copyright and licensing restrictions and since all our offered products are digital contents that can be downloaded, a refund is basically not possible.
Eligibility for Refunds
There may be some exceptional cases detailed below where you might be entitled to a refund.
- Product has not yet been downloaded
- Product was purchased accidentally by mistake and has not been downloaded
- Product was purchased unauthorized
- Product does not meet the product's description or has serious defects
- Gesture of Goodwill of the Product Developer
In such cases, you can contact our support team to initiate the refund process. Please note that the refund process may take up to 7 business days to be completed.
Contact the Product Developer to get support
Flightsim.to is strives to offer you the best possible customer experience. If you have problems using or installing a purchased product, we highly recommend contacting the developer of the product first. After all, the developers of the product know their product best, and can fix bugs or errors quickly. To contact the product developer, simply click on the "Customer Support" button on the My Purchases page and you will be shown the product developer's website or email address. In about 90% of cases, problems can be solved this way, even without needing a refund.
Requesting a Refund
If you believe that you are eligible for a refund, please contact our support team through our online ticketing system. We will need your order details and a description of the issue you are experiencing with the product. We may also ask you for additional information or documentation to verify your claim. We believe in transparent communication and will keep you updated on the status of your refund request throughout the process. If we need additional information or documentation to process your request, we will contact you promptly.
Final Notes
We understand that not being able to provide refunds for digital products can be frustrating. However, we stand by our refund policy and believe that it is fair and transparent. If you have any questions or concerns about our refund policy or the refund process, please do not hesitate to contact our support team. We are here to help you and ensure that you are satisfied with your purchase. Rest assured that we will ensure that you are not paying for anything that you cannot use, but however, this requires your cooperation with us as well.