Help Center
Find answers, get support, and resolve issues with your Flightsim.to Store experience.
Store Purchases
Here you can find all relevant information regarding paid products.
Contacting Product Developers for Support
Are you facing product related issues? Understand how to contact product publishers directly.
Locating Your Order Number, Product Key or Serial Number
Read this guide to find your product related details and activation codes.
Updating Your Store Purchases
Developers continuously work on improved versions of their addons. Understand how to update your purchases.
Redeeming your Reward Points for Coupons
We value our loyal customers. Learn how to redeem reward points for discounts on future purchases.
Checkout Errors: Payment Method Not Accepted
Understand why your order cannot be processed and how to fix the issue.
Activating a product in Aerosoft One
Understand how to activate your purchased product using Aerosoft One.
About Reward Points
Our philosophy is to reward loyal and returning customers. That is why we introduce Reward Points.
Supported Payment Methods
We offer a wide range of global and local payment methods to ensure a smooth and flexible checkout experience.
Browse by Topic
Purchases & Payments
Order issues, payment methods, invoices, and missing purchases.
Downloads & Installation
How to download, install, and activate your purchased add-ons.
Refunds
Learn about our refund policy, eligibility, and how to request one.
Product Issues
Bugs, compatibility problems, or products not working as described.
Account & Profile
Manage your account settings, wishlist, and preferences.
Community & Feedback
Join our Discord, leave reviews, or share feedback with us.